Our Guide to Residential Aged Care

5 Step Process

  • Step 1 Your Assessment

    Whilst making enquiries for residential aged care services, you will need to be assessed by an Aged Care Assessment Team (ACAT). For more information on your Aged Care Client Record (ACCR), please visit the Department of Health and Ageing – Aged Care Australia website at: www.agedcareaustralia.gov.au

  • Step 2 Start a conversation with our Admissions Team

    While your ACCR Document is progressing, give us a call and come in to meet the team.

    Our dedicated team of professionals are always available to meet with you and your family at a time and day that suits you. Star Gardens have care options that are available to you and your loved ones.

    We are here to to provide support and guidance through the process of becoming a part of our community.

    you will be required to provide the following documentation:

    1. Completed Application for Admission booklet. For an Admission booklet please call (07) 5541 3744 for an admissions information pack
    2. A copy of your current Aged Care Assessment
    3. Completed Centrelink/DVA Asset Assessment Form (only if you are applying for a supported place) call (07) 5541 3744 for the form and an accompanying information booklet
  • Step 3 Financial Support

    Our Client Relationship Manager is always available to assist you in this decision making process on (07) 5541 3744. A list of Financial Advisers who specialise in financial planning for residential aged care living and community care is also available.

    The Australian Government assists with the cost of your residential aged care, through the provision of funding to aged care residences. However, the Government also expects those who can afford it to contribute to the cost.

    There are four main payment options associated with residential aged care in Australia:

    Basic Daily Fee (Government Standard Fee)

    The Basic Daily Fee is a contribution towards daily living expenses, such as meals, laundry, cleaning, resident activities, heating and cooling. All aged care residents pay a standard Basic Daily Fee. It is reviewed every March and September, in line with Centrelink increases in the Aged Pension.

    Linked to the Aged Pension, this fee is increased in line with the pension on a six monthly basis. The current daily care fees are as follows:

    • $47.49 (per day) Full pensioners and some part pensioners
    • $47.49 (per day) Self-funded retirees and some part pensioners

    Extra Service Fee (Where applicable)

    Some accommodation options come with an Extra Service License. Such benefits include magazines or hairdressing.

    Please contact us, if you would like to view the full range of extra services available. This fee is deducted from the RAD or added to the DAP, depending upon the chosen payment option.

    Accommodation Payment

    The Accommodation Payment is used to maintain and improve the accommodation and resident services at the residence.

    Residents can choose to pay their Accommodation Payment by one of the following methods:

    • RAD – Refundable Accommodation Deposit
      This is a lump-sum deposit that is refunded in full at the end of residency. The Refundable Accommodation Deposit is protected by the Aged Care Act, 1997 (Commonwealth).
      DAP – Daily Accommodation Payment
    • This payment is the interest payable on any unpaid RAD and calculates it into a daily payment
    • Combination of RAD and DAP
      A combination payment that includes both a partial lump-sum refundable deposit and daily payments.

    Supported Residents

    Some rooms are available for residents with reduced financial means. Residents with assets under $46,000 and income less than $25,316.20 may, with approval, obtain funding from the Australian Government.

    Supported residents may be asked to contribute to their cost of care via a Daily Accommodation Contribution (DAC) or Refundable Accommodation Contribution (RAC) or a combination of both, if their assets are between $46,000 and $157,051.20 and their income is greater than $25,316.20.

    Residents requiring financial support are obliged to submit a “Request for Combined Assets and Income Assessment”. Centrelink will outline their payment obligation within 14 days. Basic Daily Fees still apply.

    Means Tested Care Fee (Government Standardised Fee)

    The Means Tested Care Fee ensures that residents who have additional income and assets contribute to their medical costs including nursing and personal care. This fee is not retained by the residence

    The Commonwealth Government via Centrelink assesses all residents entering a Commonwealth-funded residential aged care facility.

    Residents will receive information regarding their Means Tested Care Fee obligations 14 days after the completion and lodgment of the “Permanent Residential Aged Care Request for a Combined Asset and Income Assessment”. If this assessment is not completed then a higher Means Tested Care Fee may be levied until such time as the information is provided.

    The Maximum Means Tested Care Fee that a resident can be asked to pay per year is $25,528.71 with a lifetime limit of $61,268.92.

    Respite Care Fees (Government Standardised Fee)

    Respite care is available for short term needs or emergency situations.

    Please contact a Client Relations Manager on 07) 5541 3744.

    Fee Collection

    All applicable fees and charges are collected on a monthly basis in advance. Fees are collected by direct debit. Residents will need to complete a Direct Debit Request Form on admission. There is no fee associated with this direct debit service.

  • Step 4 Submit Your Application

    Upon approval of your application, the Client Relationship Manager will arrange with the General Manager to have the agreement finalised with you and/or your Enduring Power of Attorney/Next of Kin.

  • Step 5 Moving and Settling In

    We appreciate that moving can be stressful at times, but we are here to help make the process as smooth and simple as possible. As soon as you are ready to move into your well designed room, please feel free to personalise it with your favourite mementos. Should you require any assistance, please do not hesitate to contact us.

    We look forward to welcoming you into our Stars family.